Meals on Wheels (SA) Inc. abides by the Collections for Charitable Purposes Act 1939 and is a registered Deductible Gift Recipient (DGR) and Income Tax Exempt Charity (ITEC). Meals on Wheels (SA) Inc is a holder of a Section 6 & 7 Licence under the Collections for Charitable Purposes Act 1939.

Meals on Wheels (SA) Inc. engages in fundraising activities and events in support of the provision of services to clients and abides by the principles as set out in the Privacy Act 1988 [amended by the Privacy Amendment (Private Sector) Act 2000].

Donation is a voluntary contribution by a donor of money, property, goods or services to the organisation for the purpose of furthering the objectives of the organisation.

Donor is an individual or entity who willingly makes a contribution of value to the organisation.

Fundraiser is a person who carries out activities for remuneration for the purpose of raising funds for the objectives of the organisation.

Organisation is an entity incorporated under Commonwealth or State law and established for a purpose other than profit which is Meals on Wheels (SA) Inc.

The organisation undertakes a variety of fundraising programs which includes but is not limited to:

• Direct Mail
• Special Events
• Bequests / Planned Giving
• Community Support
• Corporate Relationships
• Capital Fundraising Campaign.

The organisation is bound by taxation law to retain detailed financial records of donor activity for seven years including donor details and the level of their financial support. Donor details are held securely and are only used for fundraising activities.

The organisation will ensure a donor is given prior knowledge and has gained approval before any recognition of their donation is made public.

Donor’s names only will be acknowledged in the organisation’s electronic or paper based publications. If a donor does not wish this practice to be applied the organisation will act in accordance with the wishes of the donor.

When a donor or prospective donor has expressly denied permission to the organisation to do so, the fundraiser or organisation will not disclose the identity of that donor or prospective donor to any member of the public.

Donors of the organisation may elect to be re-assigned from the database by notifying the organisation in writing or by marking the appropriate block on the organisation’s marketing or fundraising material. Such details will be re-assigned by the organisation immediately the notification is received, provided this does not affect any legal requirements.

The organisation will use a mailing house or consultant to process mail-outs provided a confidentiality agreement is in place to ensure that donor privacy is protected.

The online facility for donations to the organisation is secure and encrypted and data stored on the organisations’ computers is password protected. The organisation will not use or release donor information about individual visits to the website or information that the donor may provide electronically to any other organisation, person or group without the express consent of the donor.

The organisation will be engaged in the collection of personal information to enable donations via the organisation’s website. Personal information collected may include name, address, telephone numbers, email address, credit card details, postal address and choice of retail product details. These details are collected specifically for donations and will not be disclosed to any outside agency without consent.

A donor has the right to make a request of the organisation to access their personal information which is being held by the organisation. This request is to be made in writing and the information will be provided at no charge to the donor.

A donor has the right to make a request to make amendments to the donor’s records held by the organisation if these records are in the donor’s opinion incomplete, incorrect, out-of-date or misleading.

Meals on Wheels (SA) Inc. is committed to protecting and maintaining the privacy, accuracy and security of all donor information including the financial level of their support and will not exchange, rent or otherwise share donor contact details with another person or body corporate without the express written consent of the donor.

Privacy Act 1988, Freedom of Information Act 1991

Confidentiality Policy
Privacy Policy
Confidentiality & Privacy Policy
Fundraising & Sponsorship Policy

Included in policy

Finance Manager

Meals on Wheels (SA) Inc. Privacy Statement
Fundraising Institute Australia – Code of Ethics 3082007

Meals on Wheels (SA) Inc. is committed to protecting your privacy.
We are bound by the Privacy Act 1988 (Cth) (and subsequent amendments) and the Code of Fair Information Practice (COFI) (Department of Health SA). Meals on Wheels (SA) Inc has also developed its own privacy and confidentiality policies in response to the Privacy Act 1988 and COFI. These documents regulate how your personal information is used and stored, and your right to access your personal information held by Meals on Wheels (SA) Inc..

In order to provide a service to you, Meals on Wheels (SA) Inc. may ask you for personal information, such as your name, address, date of birth, health, finances, and/or your family/social situation. This information allows us to make contact with you in future and to understand your needs so that we can provide appropriate services.

Client information will be filed in a safe and secure manner in a locked storage cabinet or password-locked in a computer.
Who can Meals on Wheels (SA) Inc. share my information with?
Meals on Wheels (SA) Inc will share your information with:

• People you have expressly permitted us to share your information with, or where your permission is implied
• Third parties as required by law, such as the police or courts 
• Other agencies for statistical purposes, in a format which will not identify you.

Yes, under certain circumstances. There are some exemptions relating to access within the Privacy Act 1988 and Code of Fair Information Practice (COFI). Contact the Privacy Officer at Meals on Wheels (SA) Inc (08) 8271 8700, to discuss access to your file.

Please call us and ask to speak to the Privacy Officer. Breaches of privacy should first be discussed with our Privacy Officer. However, if you are not satisfied with the outcome of your complaint you can then refer the matter to the Privacy Commissioner (Commonwealth Government Office of the Privacy Commissioner).
Tel: 1300 363 992
TTY: 1800 620 241
www.privacy.gov.au

A receipt will be posted or emailed within two weeks.

For any customer service inquiries please contact meals@mealsonwheelssa.org.au or by telephone on 08 8271 8700

Meals on Wheels (SA) Inc. does not store any credit card numbers and utilises a secure encrypted connection.

We utilise a secure payment gateway, operating on 128bit SSL encryption. This ensures high level protection of your personal and financial details as well as order particulars which are all encrypted as they are sent to and from your computer.

Order information including your name and address are only stored on our server for us to facilitate any customer service enquiries and deliveries.

Meals on Wheels (SA) Inc. does not provide refunds unless a payment has been made in error.