Having a client contribution policy in place is one of the responsibilities of CHSP service providers.

The policy must be available to the public / on the website, including fees and charges, which need to be discussed with the customers before starting services.

Keeping track of contributions is also required to make sure clients do not experience financial hardship.

www.health.gov.au/

initiatives-and-programs/commonwealth-home-support-programme-chsp/responsibilities-of-commonwealth-home-support-programme-chsp-providers