To all our wonderful volunteers and customers, I hope this message finds you in good health. I am full of pride and gratitude as I write this letter. We are all witness to an extraordinary time of concern and uncertainty as Australia, along with the rest of the world, continues to respond to the coronavirus pandemic. If there is one source of reassurance during this challenging time it’s the incredible way in which the community has come together, people reaching out and caring for each other. That strong community spirit is at the core of everything we do at Meals On Wheels. These past months have seen an unprecedented rise in demand for our services and we are grateful to be in a position to assist people in need right across the state. I am extremely proud of how all our volunteers and staff have worked tirelessly and selflessly in such a demanding and rapidly changing environment. While this has required a more flexible approach to our meal deliveries and wellbeing checks, we have not wavered from our absolute commitment to provide safe, quality food to our existing customers as well as the thousands of people asking for our assistance for the first time. I am pleased to say that we have been able to assist everyone who has reached out for help. To ensure services could continue throughout this pandemic, we have been forced to make hard decisions and introduce some necessary changes to our service provision. Temporarily changing our service at some branches to deliver frozen meals rather than hot meals was one such unavoidable decision. We recognise and regret that for some customers these changes have meant we were unable to meet our usual high standard in terms of choice, quality and personal contact, and for that we are truly sorry. Please be assured that we are doing our utmost to ensure all our services continue to meet the highest quality standards you’ve come to expect from Meals on Wheels. From 11 May, many branches are resuming daily freshly cooked hot meal deliveries. We aim to extend this to as many branches as possible over the next four weeks. Some COVID-19 restrictions will gradually be lifted in South Australia over the coming weeks, and I thank you for your understanding and help during this time. I am especially looking forward to welcoming back many of our volunteers who were encouraged to temporarily take a break from regular duties. In the meantime, there are many ways for you to continue to support Meals on Wheels. Please:
- Keep yourself safe and well
- Rest assured that we will continue to provide meals and wellness checks to every single customer
- Recognise that everyone involved in Meals on Wheels is doing their absolute very best and that we will return to our usual services as soon as possible.